Terms and Conditions

Global Bush Travel and Tourism’s Terms and Conditions

 

BOOKING INFORMATION

BOOKING CONDITIONS

https://www.globalbushtratour.com is the online booking site and trading name of Global Bush Travel and tourism agency. Our registered headquarters is at Douala Cameroon

These booking conditions govern all bookings made with Global Bush Travel and tourism agency whether processed by our office in Douala. Any booking made or order placed by a Customer, whether through the company’s website or otherwise, shall be deemed as an offer by the Customer to purchase the relevant package or other travel arrangement subject to these booking conditions.

No contract between the Customer and Global Bush shall come into existence until Global Bush receives full payment and issues a confirmation invoice. The Customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

Booking services with Global Bush are currently only available to persons who are at least 18 years old. Individuals under the age of 18 must be accompanied by at least one adult.

By submitting a booking, you warrant and confirm to us that you comply with these arrangements.

TERMS OF PAYMENT

Accepted payment methods: Global Bush accepts major credit cards and (for bookings made at least 2 weeks in advance of travel) or by electronic bank transfer.

If your package is being purchased with a third-party credit card, we will require written authorization from the cardholder via fax or post.

We accept payment by Visa, MasterCard. Note, however, that payment with credit cards will incur a 3% handling fee due to the high fees charged by these credit card providers.

If you wish to make an electronic bank transfer, please select “Bank Transfer” as your payment method in the booking process and Global Bush will contact you with payment instructions once your booking request has been processed. Please note that bank transfers are not possible for bookings made 7 days or less prior to the date of travel except placed urgent.

Payment at the time of booking: Global Bush charges a deposit payment or the full amount at the time of booking, depending on when a booking is made and what type of package is booked:

Packages booked more than 30 days before arrival: Global Bush charges a non-refundable deposit of 20% of the total price at the time of booking. If you are forced for some reason to cancel or delay your trip, your deposit will be protected by our Forever Yours deposit policy (see further information below).

Remaining payments after deposit: The full payment (less deposit) for packages—both for groups and individuals—will be charged by Global Bush at least four weeks prior to arrival, or upon confirmation of booking, if the initial booking is made within four weeks of the start of travel. Some packages do require full payments earlier, but in those cases the information is stated in the package details online.

Note: Some of our holiday packages do have stricter payment rules, and in those cases the specific information will be stated in the package details online.

Payment processing: All payment receipts are issued by email. We automatically charge the same card used for the deposit payment during the booking process. If you wish to use another card for the remainder of your balance please notify Global Bush in writing as soon as possible after booking.

Delayed payments: Global Bush reserves the right to treat cases of delayed payment as a cancellation of the booking and withdraw its confirmation of the services.

* Note that the cancellation fees for certain travel packages and services may be different, in which case the cancellation terms and fees are outlined on the package page.

Notification of cancellations: If you need to cancel you should notify Global Bush as soon as possible.

If you need to cancel with short notice (72 hours or less before arrival), please let us know in an email to sales@globalbushtratour.com and then call our main customer service number or, if after business hours, our emergency hotline (the number is provided in our voicemail message).

Cancellation charges for group bookings (10 persons or more in same travelling party): Please note that cancellation by one or more passengers within a group may either result in a price increase for the rest of the group or a cancellation fee being charged to only the passengers who have cancelled.

For group bookings, Global Bush charges cancellation fees at a percentage of the total tour package price, as follows:

For cancellation of the entire group booking:

More than eight weeks before scheduled tour arrival date: non-refundable deposit of 20% of the estimated total price

Eight to four weeks before scheduled tour arrival date: 50%

Four to one weeks before scheduled tour arrival date: 75%

Less than one week prior to arrival: 100%

For cancellation of individual members within a group booking:

More than four weeks before scheduled tour arrival date: none

Four to one weeks before scheduled tour arrival date: 20%

Less than one week but more than 72 hours before scheduled tour arrival date: 50%

72 to 24 hours before scheduled tour arrival date: 75%

Less than 24 hours before scheduled tour arrival date: 100%

Non-refundable services: Please note that cancellation rules are stricter than normal for the following services: international and domestic flights, day tours that include flights, accommodation at hotels, train and tickets Therefore, Global Bush cannot refund any of these services booked through us.

In the event some of our tour packages have stricter cancellation rules, the information will be stated in the package details online.

CHANGES TO BOOKINGS

All requests for changes to a booking must be made in writing from the person who submitted the original booking request. An administration fee of 18.83 Euros will be charged to the credit card used for the original booking for each day/night of the itinerary that is modified, in addition to any additional supplier costs incurred by the change(s) requested.

However, the administration fee will be waived if changes are requested within 30 days of the date of booking. Furthermore, for bookings made within 60 days of arrival, changes can be made without incurring an administration fee until the confirmation/travel documents have been issued. Additional supplier costs may still apply depending on the change(s) requested.

Transfers: A booking may be transferred from one party to another, provided that the new party upholds the conditions of the booking. An administration fee of 18.83 Euros will be charged for the transfer, and both parties must assume joint liability for this fee and any other costs that may be incurred by changes to the booking.

INVOICE & VOUCHER DELIVERY

All travel documents are sent to the Customers electronically as PDF documents attached in an email. If you arrive any of our African destination you can also collect hard copies of the travel documents on arrival, either from the driver of the airport transfer (Cameroon only) or at the hotel, upon request.

You may also request to have the documents mailed to you by first class post. There is a small additional fee for this service. In accordance with mail order regulations, documents must be sent to the billing address of the credit card holder, not to the address (es) of the passenger(s), unless they are one and the same. Please note that Global Bush cannot accept responsibility for documents mislaid or lost by postal services. We therefore recommend that all documents be sent to you by Registered Post or Courier Service to your home address, though there is an extra cost for this.

INFORMATION FOR TRAVEL AGENCIES

Most of our tour packages are commissionable for travel agents. Please note, however, that we do not offer commissions for tour packages on special offer on day tour-only bookings or on optional activities that are added to tour packages.

Please visit our travel agent page for more information.

LIABILITY

Global Bush claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike, natural disaster or any other cause beyond Global Bush control. Global Bush acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or company’s acts, defaults or delays.

Global Bush reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights (domestic and international) or to scheduled travel by cruise, ferry, bus or train, the passenger is responsible for additional costs incurred as a result of such changes (e.g., additional nights at a hotel, meals, transfers, etc.). We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.

Our goal is to provide excellent customer service, and in order to do so we maintain strict quality monitoring. If, for any reason, you are unhappy with your tour package, we want to hear about it right away. We recommend calling our office as soon as any incident arises during your holiday. (You will also have access to an emergency helpline while travelling on your Global Bush tour.) If you are unable to do so at the time, you must notify Global Bush in writing (click here for email) within 30 days of your return or else you may jeopardise your right to compensation.

All information on Nordic Visitor’s website is subject to change. Global Bush reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.

Please Read Carefully

The purchase of any travel services offered by Global Bush Travel and Tourism Agency (herein and after referred to as GBTTA), constitutes a contracted arrangement between you (the client) and GBTTA and represents your acceptance of GBTTA’S Terms and Conditions set out herein. Please ensure that you read carefully and understand these Terms and Conditions prior to booking.

General Conditions

A deposit of an amount requested by GBTTA duly authorized member of staff or agent at the time of Booking shall be payable immediately upon receipt of your booking invoice. The person who shall make the Booking hereby warrants that he or she is duly authorized to do so and does so on behalf of all of you. If a Booking shall be made or brokered through a travel or booking agent, such Agent hereby agrees to be bound by these conditions and confirms that it makes the Booking as a fully authorized agent for and on behalf of each member of the party.

To the extent that you shall incur any loss or damage arising directly or indirectly from the Agent’s signing the Booking on behalf of each member of a Tour, the agent shall indemnify GBTTA against any such claims, costs, demands and expenses whatsoever. Each of you shall jointly and severally indemnify GBTTA against any claims, costs, demands and expenses whatsoever, made by any of you to the who may be a minor (that is under age of eighteen years) arising out of or in connection with the tour.

Accommodation

Unless otherwise stated, GBTTA always endeavor to book the hotels indicated in the itinerary. However where last minute bookings are made and/or such indicated hotels are not available/fully booked, we always strive to book alternative hotels of the same star rating and standards and communicate such change to the clients/agents. Without any acceptance of liability for failure to do so, GBTTA shall endeavor to book rooms for you with private baths on the basis of two persons sharing a Double Room. Single Rooms shall be available at a supplementary price. However, GBTTA does not guarantee the availability of either a private bathroom or a single bedroom, even where you had specifically requested a private bathroom or single bedroom. This is especially so in less visited areas and in camping options.

Transportation and Driver/Guides

Transportation varies with each itinerary; the safari vehicles are equipped with spare tyres, a cooler box and a first aid box together with seat belts on each seat. Vehicles are fully maintained in their top-most condition. Our caring professional drivers/ guides are fluent in English, French or both and some are multilingual with sound spoken and written Chinese, Spanish, Portuguese and Mandarin languages who can be available with prior notice/arrangements.

They are registered with the Cameroon Professional Guides Association and apart from being experts at wildlife identification and behavior; they have ample knowledge on each destinations’ flora and fauna as well as the region’s history and the way of life and culture of the local people. Our drivers/guides also have the ability and knowledge in handling children and senior citizens. However this does not mean that GBTTA accepts children under 18years unaccompanied by their parents/caretaker in a safari.

Other Safari Options

The itineraries shown here in this website are some of our most popular and frequently requested tours. However this does not mean that custom-made itineraries cannot be created as per the clients’ request. Should you wish to adjust a published itinerary or design your own tour we would be happy to assist you.

Validity of Prices

Prices are valid for the periods shown in the itinerary but are subject to change without notice in the event of Government action, i.e. increase in hotel tax or VAT, or to increase if prices are significantly affected by other circumstances beyond our control. Once the prices are agreed upon between GBTTA and the agent/customer, such prices will be valid for 10 days upon which first installments need to be paid. Prices are based on exchange rates prevailing at the time of payment and may alter should any major variation in exchange rates occur.

Reservations/Payments

Services ordered for groups or individuals are confirmed after the payment of 40% of the full tour amount and a non-refundable deposit of 10% in case of any alterations. We reserve the right to cancel any reservations for which the deposit of total tour price has not been paid by the due date negotiated between GBTTA and the client. This is solely because we also have to work within the terms and conditions of our partner hotels. No group or individual shall be handled if by the start of the tour, the payment is not yet received.  Payments can be made by swift wire transfer to Global Bush Travel and Tourism agency account or optional transfers via Western union and Monegram duely authorized by GBTTA.

However where international air tickets are involved, full payment will be required at the time of booking. Exact terms and conditions of the airline ticket will also apply. These vary with the airline and with the type and class of the ticket, and are available on enquiry or at the time of booking. The final price will always be confirmed at the time of reservation.

Cost of Tour and Final Payment

The total cost of the Tour as specified in the itinerary shall be paid so as to be received as cleared funds by GBTTA not later than 35days before the date of such a tour. Your payment is not deemed made until it is received by GBTTA. Availability of the holiday/tour is dependent upon the client having paid the full cost in accordance with this terms and condition. In the event that the full cost shall not have been received by the due date, GBTTA reserves the right to cancel the holiday/tour or as a condition of providing the itinerary/tour shall be re-costed afresh (including imposing a surcharge in respect of our additional costs). Provided that the cost shall have been paid fully by the due date, GBTTA shall be bound unconditionally to the cost quoted, unless the cost shall have been affected by any factor/s beyond the control of GBTTA which frustrates this Agreement in which case GBTTA reserves the right to adjust the cost accordingly.

Cancellations/Alterations

Cancellation of a booking or requests for amendments to bookings must be notified in writing to GBTTA. If GBTTA agrees to cancel a booking which had already been confirmed to GBTTA in writing, such cancellation shall be in writing and cancellation charges will be levied as follows: If a booking is cancelled between 60-30 days prior to departure, a cancellation fee of 25% of total price per person applies. For cancellation made 30-11 days prior to departure, a cancellation fee of 50% total price applies. No refund is possible for cancellation-received 10 days or less prior to commencement of the tours.

If a client fails to join the tour on the staring date, and joins after the tour departure, or leaves before the specified arrival date, no refund will be made. No refund will be made in respect of any part of the tour, including the kitty (the payment done on arrival or in advance) contribution, that is not used or undertaken.

 Cancellation/Alterations by GBTTA

While doing our utmost to avoid cancellations, we must reserve the right to cancel arrangements. If this should happen (other than due to your default in paying) we would offer the choice of an alternative arrangement (Paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If an arrangement cancelled because an insufficient number of people have booked a scheduled tour, notification will be given no less than 14 days before commencement of our services. If we are forced to curtail a tour after departure due to circumstances amounting to ‘Force majeure’ we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result.

We reserve the right to make changes to itinerary details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement, you will be notified at the earliest possible opportunity. In such changes you will have the choice of either accepting the change or booking alternative arrangements.

Client’s Responsibilities and Insurance

It is the responsibility of the client to ensure that they are in possession of valid travel documents, including passports, visas, current health certificates etc. GBTTA cannot accept any liability for incorrect documentation. Tour bookings are only valid for the dates and routings specified there on unless otherwise specifically authorized and communicated. Clients must take comprehensive cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before the commencement of their tour. This insurance should be adequate for the full duration of the arrangements, particularly in respect to accident, medical and repatriation expenses. If the client has dependants, insurance to cover these responsibilities is also highly recommended.

Prices Include/ Exclude

Prices quoted for tours/safaris generally have what they include and exclude and this differs from one itinerary to another depending on the program. However, in each Itinerary submitted to our clients, we always endeavor to confirm what is excluded and included in the quotation submitted and we kindly advice all our clients to check what the cost of the programs/itineraries sent to them includes and excludes.

A Christmas supplement charge will be applied to all tours operating between 20th December and 03rd January and Easter Supplement during Easter period. The charges and duration varies from hotel to hotel and will be specified at the time of quoting our package price.

Itinerary prices generally exclude flights, optional excursions, personal insurance (medical or other), flying doctor membership, drinks, tips, phone calls, laundry and any items of a personal nature.

Children Policy

Children under 12 years of age sharing with parents generally pay 50%. However this differs from hotel to hotel with some hotels considering children as under 10yrs. As a result, it is always prudent to contact GBTTA to confirm children’s policy.

Entry and Health Regulations

Visitors must be in possession of valid visa and health documents on arrival in Cameroon and other central and West African countries. Different regulations are applied according to nationality and country of origin and these should be checked with the nearest tourist office or diplomatic mission. Diplomatic mission/ Cameroon Embassy or inoculation centers in the country of origin will provide information and health regulations and recommendations.

Customs and Exit Regulations

Personal effect, film and camera may be imported temporarily free of duty. However, a customs bond may be required in connection with professional video equipment, tape recorders, radios, musical instruments and souvenirs from other countries to ensure goods can be re-exported. Firearms need special permit, which must be obtained in advance. Excess baggage is strictly monitored and charges very expensive, Customs officials normally inspect baggage on arrival and departure.

Public Holidays

During local or national holidays or special events, on Sundays, and religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible.

Young Travelers

Travelers who are less than 18 years old on the departure date must be accompanied by an adult. For any special requirements regarding airline tickets for children, contact your airlines directly.

Travelers Who Need Special Assistance

You must report any disability requiring special attention to GBTTA at the time the reservation is made. GBTTA will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well being.

  GBTTA’ Right of Refusal/Removal

GBTTA reserves the right to refuse any Booking from people whom it considers unsuitable/risky to undertake the type of itinerary to be undertaken. For the benefit of everyone on your vacation, GBTTA reserves the right to accept or reject any vacation participant and to remove any participant during the vacation whose conduct is deemed incompatible with the interests of the other participants.

Unforeseen Circumstances

In circumstances where the provision of services by GBTTA to you is prevented or affected by reasons of war, threat of war, strike, industrial dispute, governmental actions and all similar events beyond our control. In these circumstances we shall not be liable to pay any compensation or otherwise be responsible for any expense or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance of our contractual obligations is prevented or affected.

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